The Ticket Factory

As one of the UK’s leading national ticket agents, The Ticket Factory’s vision is to make ticketing fast, simple and fun. It’s where great experiences begin.

With over 30 years’ experience in the live events industry and as one of the UK‘s leading national ticket agents, The Ticket Factory sells over 2.5 million tickets per year for a variety of events ranging from comedy, concerts and sporting events, to exhibitions, theatre performances and visitor attractions.

As the official box office for the NEC, Utilita Arena Birmingham and Resorts World Arena, The Ticket Factory also partners with major brands including Barclaycard Entertainment, Sky tickets, Virgin Trains, NUS Extra and Visit Birmingham.

The Ticket Factory sells tickets via its website and UK based contact centre, which handles more that 500k calls per year.

the power and approach of an ecommerce retailer

The Ticket Factory operates in a rapidly changing world, where customers demand the best. Its team of in-house developers are passionate about driving new ideas and being at the cutting edge of innovation.

As ecommerce specialists, it is critical to ensure that speed of sale and ease of purchase is seamless for its customers. In 2015, The Ticket Factory launched payment through PayPal to reduce the payment steps for buyers; order tracking to better manage customer expectations; and fluid designs that enable customers to enjoy a better buying experience via any of their devices.

Most recently, and in an industry-leading move, The Ticket Factory has partnered with user-led initiative the Access Card - the first ticket agent to do so – to offer disabled customers the same ease of online booking as everyone else.

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impressive client roster

The Ticket Factory’s services aren’t limited to NEC Group venues and events. Its impressive client roster includes Live Nation, SJM Concerts, Kilimanjaro, AEG Live, Marshall Arts and the Royal Horticultural Society, including RHS Chelsea Flower Show and RHS Hampton Court Palace Flower Show.

Other key clients include River Street Events (BBC Good Food Shows and BBC Gardeners’ World Live), Haymarket (Clothes Show Live and Autosport International), The NCC (The Motorhome and Caravan Show) MCI Exhibitions Ltd (Motorcycle Live), The Kennel Club (Crufts) and LTA (Aegon International and Davis Cup) amongst many others

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