NEC Group is committed to protecting your personal
The purpose of this policy is to give you a clear explanation of
what personal information NEC Group might collect from you when you
use our websites (including our mobile websites and apps) or
otherwise interact with us and how we will use and store that
It is important that you read this policy in full to understand
our views and practices regarding your personal data and how we
will treat it.
Most often this involves us collecting information from you when
you use our websites and apps, purchase products or services from
us, contact us over the phone or by email or sign up to any of our
mailing lists. We use the information we collect from you to
help us monitor and improve our websites, services and marketing
for the benefit of you and our other customers. It also helps
us to provide you with a more personalised experience.
NEC Group is The National Exhibition Centre Limited and our
trading names the NEC, the ICC, the VOX, the Genting Arena, the
Barclaycard Arena, The Ticket Factory, Amadeus, NEC Group
International, Amplify, Eight Feet Tall and MemoryHaus.
For the purpose of the Data Protection Act 1998 (the Act), the
data controller is The National Exhibition Centre Limited of The
National Exhibition Centre, Birmingham B40 1NT.
services efficiently and to enhance your experience. For detailed
information on the cookies we use and the purposes for which we use
How we collect your information
We may collect and process the following data about you:
Information you provide to us such as
when you create an account, sign up to a mailing list, fill in
forms on our websites, download an app, purchase services, get in
touch with us by phone, email or otherwise, give us feedback or
enter a competition or prize draw. The information you give us may
include your name, address, e-mail address and phone number,
financial and credit card information.
Information we collect about you and how you
use our websites and services using tracking tools like cookies and
other similar technologies stored on your computer, mobile or other
device. For more information on this, please see our Cookie
Information we receive from other sources. We
may receive information about you if you use any of the other
websites we operate or the other services we provide. We also work
closely with third parties (including, for example, business
partners, sub-contractors in technical, payment and delivery
services, advertising networks, analytics providers, search
information providers, credit reference agencies) and may receive
information about you from them.
Information we might hold about you
We may use the following information for the purposes set out in
Contact details - we will hold contact
information you provide to us when you create an account, sign up
to a mailing lists etc.
Payment and billing information - we will hold
payment and billing information you provide to us when you make a
purchase of any of our goods or services.
Information from your use of our websites, apps and
Wi-Fi -when you use our websites, we will collect
information from our web servers' logs, such as your IP address. We
might also look at what site you came from, which of our websites
you use and what you use our websites for. We use that information
to analyse activity on our websites. If you use any of our apps or
our Wi-Fi, we may collect your GPS location or your device's unique
identifier. We might also collect details of what type of device or
operating system you are using and we might look at how often you
use the app or Wi-Fi and where you were when you downloaded or used
Email activity- we may collect information
relating to how you respond to our emails and whether you open them
and click the links.
Interests and preferences- we may collect
information about events you purchase tickets for, mailing or
priority lists you sign up to, venues of ours that you visit and
services we provide to you. We might add to this with
information received from other companies or sources including
demographic information, market research or other publicly
available information. Combining this information with your
interest and preferences enables us to provide you with a better
service and more focused information. For example, if you buy
tickets to a certain exhibition and lots of people who went to that
exhibition also bought tickets for a different event taking place
near you, we might send you information about that event.
Other online or offline dealings -we may collect
details of your interactions with us via social media or at any of
our box offices and correspondence via email or telephone.
How we might you use your information
We may use the information we hold about you in the following
To optimise your website viewing- ensuring that
content from our websites is presented in the most effective manner
for you and for your computer, mobile or other device.
To provide you with products and services or
support- carrying out our obligations arising from any
contracts entered into between you and us. Providing you with
the products and services that you request from us together with
any other relevant information or assistance.
To provide you with a more personalised
experience- looking at the information we hold about you
and your interests to create a more tailored experience. We may do
this by providing you with information about other products or
services we offer that are similar to those that you have already
purchased or enquired about. For example, we may make event
recommendations or tell you about relevant events in your area.
To improve our offering- monitoring and
analysing the information we hold about you and our other customers
in order to make informed decisions about our products, services,
websites and advertising.
To administer our websites and for
internal operations, including troubleshooting, data analysis,
testing, research, statistical and survey purposes, and as part of
our efforts to keep our websites safe and
To allow you to participate in
interactive features of our services, when you choose to do so.
To notify you about changes to our
To measure or understand the effectiveness of
advertising we serve to you and others, and to
deliver relevant advertising to you.
To make suggestions and recommendations
to you and other users of our websites about products or services
that may interest you or them.
We may also use your data, or permit carefully selected third
parties to use your data if you have given us permission to do so,
to provide you with information about
products and services we feel may interest you and we or they may
contact you about these.
- - If you are an existing customer, we will only contact you by
electronic means (email or SMS) with information about products and
services similar to those which were the subject of a previous sale
- - If you are a new customer, and where we permit selected third
parties to use your data, we (or they) will contact you by
electronic means only if you have consented to this.
- - If you do not want us to use your data in this way, or to
pass your details on to third parties for marketing purposes,
please tick the relevant box situated on the form on which we
collect your data. You can also opt out at any time by clicking the
unsubscribe link in any email we send to you. Alternatively, you
can contact us at any time and ask us not to contact you with
How we might disclose your information
We may share your personal information with other NEC Group
trading divisions and any member of our group, which means our
subsidiaries, our ultimate holding company and its subsidiaries, as
defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties
- - Business partners, suppliers and sub-contractors for the
performance of any contract we enter into with them or you.
- - Advertisers and advertising networks that require the data to
select and serve relevant adverts to you and others.
- - Analytics and search engine providers that assist us in the
improvement and optimisation of our websites.
We may disclose your personal information to third parties:
- - In the event that we sell or buy any business or assets, in
which case we may disclose your personal data to the prospective
seller or buyer of such business or assets.
- - If The National Exhibition Centre Limited or substantially
all of its assets are acquired by a third party, in which case
personal data held by it about its customers will be one of the
- - If we are under a duty to disclose or share your personal
data in order to comply with any legal obligation, or in order to
supply and other agreements; or to protect the rights, property, or
safety of The National Exhibition Centre Limited, our customers, or
others. This includes exchanging information with other companies
and organisations for the purposes of fraud protection and credit
Where we store your personal data
The data that we collect from you may be transferred to, and
stored at, a destination outside the European Economic Area
("EEA"). It may also be processed by staff operating outside the
EEA who work for us or for one of our suppliers. Such staff maybe
engaged in, among other things, the fulfilment of your order, the
processing of your payment details and the provision of support
services. By submitting your personal data, you agree to this
transfer, storing or processing. We will take all steps reasonably
necessary to ensure that your data is treated securely and in
All information you provide to us is stored on our secure
servers. Any payment transactions will be encrypted. Where we have
given you (or where you have chosen) a password which enables you
to access certain parts of our site, you are responsible for
keeping this password confidential. We ask you not to share a
password with anyone.
Unfortunately, the transmission of information via the internet
is not completely secure. Although we will do our best to protect
your personal data, we cannot guarantee the security of your data
transmitted to our site; any transmission is at your own risk. Once
we have received your information, we will use strict procedures
and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data
for marketing purposes. We will usually inform you if we intend to
use your data for such purposes or if we intend to disclose your
information to any third party for such purposes. You can exercise
your right to prevent such processing by checking certain boxes on
the forms we use to collect your data or by contacting us at email@example.com
Our websites may, from time to time, contain links to and from
the websites of our partner networks, advertisers and affiliates.
If you follow a link to any of these websites, please note that
these websites have their own privacy policies and that we do not
accept any responsibility or liability for these policies.
Access to information
The Act gives you the right to access information held about
you. Your right of access can be exercised in accordance with the
Act. Any access request may be subject to a fee of £10 to meet our
costs in providing you with details of the information we hold
be posted on this page and, where appropriate, notified to you by
are welcomed and should be addressed to firstname.lastname@example.org
Last updated: 22.04.15