Cookies Policy

This policy sets out how and why we use cookies.

When you use our websites, mobile websites and apps ("our websites"), we and our carefully selected third-party partners may collect information by using cookies. By using our websites, you are accepting and consenting to the practices described in this policy.

If at any time, you wish to disable our cookies you may do so through the settings on your browser, but if you do so you may not be able to use or access certain functions or parts of our websites.

What are cookies and how do they work?

A cookie is a small file of letters and numbers placed on your computer or other device when you visit a website. The cookie is sent back to the same website every time you visit it again which allows the website to remember things like your preferences or what's in your shopping basket.

Session cookies allow us to track your actions during a single browser session, for example to remember the items returned from a search. They do not remain on your device beyond your session.

Persistent cookies remain on your device between sessions and allow us to authenticate you and to remember your preferences. We also use them to enhance your experience on our websites.

Session and persistent cookies can be either first or third-party cookies - a first-party cookie is set by the website being visited. A third-party cookie is issued by a different website to that being visited.

The term cookies includes similar technologies for collecting and storing information, such as Local Shared Objects (commonly referred to as "flash cookies") and web beacons or web bugs (including transparent or clear gifs).

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, by visiting www.aboutcookies.orgor

How can I disable or block cookies?

You can disable or block cookies by using the settings in your browser. We recommend visiting your browser help section to find out how:

Cookies that are needed to provide the content, product or service you have asked for

Some cookies are essential to help your devices log-in and purchase tickets, or so you can move around websites and use their features. These cookies are also known as 'Strictly Necessary' cookies.

Here are some examples of essential cookies:

  • Positioning information on a smartphone screen, tablet device or other screen so that you can see the website and use its functionality.
  • When you add something to the online shopping basket, cookies make sure it's still there when you get to the checkout
  • Identify you as being logged in to The Ticket Factory and to authenticate you
  • For security purposes

Improving your browsing experience

Cookies allow the application or website to remember choices you make, such as your language or region and they provide improved features. These are also known as ‘Performance cookies’.

Here are a few examples of just some of the ways that cookies are used to improve your experience on our applications and websites:

  • Remembering if you've filled in a survey, so you're not asked to do it again.
  • Remembering if you've been to the application or website before.
  • Test different designs for our websites
  • Perform affiliate tracking: Provide feedback to affiliated entities that one of our visitors also visited their site.
  • To provide and show embedded video content


We like to keep track of what websites, information and links are popular to help us keep our information relevant and engaging. It's also very useful to be able to identify how people navigate (find their way through) our information and when and where 'error messages' may originate.

Analytics cookies collect information about how you use our websites, e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve our websites and applications.

Other tracking technologies

Our applications, web locations, websites and communications you get from us contain small invisible images known as 'web beacons' or ' pixels'. These are used to manage the interaction between you and the online information or email and allow us to assess the effectiveness of the communication.

Affiliate cookies

We track sales for bookings made via external links provided by an affiliate marketing company. External websites will promote our events and contain links back to our website. If you buy tickets on our website after being referred from one of these external websites, we will pay a commission back to this publisher. A cookie is used to tell us that you came from another website. For more information, see the Internet Advertising Bureau's guide about how affiliate marketing works.

Third-party cookies

Some cookies are used and provided by third-party sources. While we might not use all of them, here are the main links you can use to opt out should you wish:

NEC Group Cookie Policy (24-05-18)