OUR CULTURE

Our values

The NEC Group’s strategy is underpinned by its values which drive the business culture:
Our vision is: “Creating destinations of the future, helping customers make every moment count. Our people and our brands connect each part of the live experience through venues, content, services and data. We create unforgettable live experiences.”

Customer

Customers are why we are here - every one of them matters. We strive to make every customer experience a great one so they will want to come back.

We are all welcoming hosts. We understand our customers’ needs and we are proactive in serving them. We always make time for our customers; we look to help them whenever we can and we search for positive outcomes for them. When we do this, our customers will choose to come back. They will become advocates for us, spread the word and help us attract new customers. They will give us valuable feedback, which we will use to continuously improve our service.

Teamwork

We all work together, putting our heart and soul into our jobs. We take our share of the collective responsibility to deliver to each other and our customers.

We are proud to say where we work and who we work with. We are supportive of our team members and we share our knowledge. We are straightforward and honest with our customers and each other and we take responsibility for our customers’ experience. As a result, everyone will work well together and know the part they have to play; we will get to know our colleagues better and know with certainty that they support us, pitching in when the going gets tough. We will be known as seamless teams.

Spirit

We have a hunger and determination to compete and to deliver results. We look to get the most out of every opportunity for our customers and ourselves.

We are brave and push the boundaries responsibly. We set high standards and then achieve them. We have a desire and commitment to succeed. Our spirit will help us achieve commercial success will give us a formidable reputation with our competitors.

Energise

We bring live events to life and make it happen, every time. We work hard but have fun doing it. We look for ways to do things differently when change is needed.

We keep it simple. That philosophy works for us and for our customers. We are nimble in decision-making and actions. We enjoy and embrace the variety and challenge that each day brings and we’re always looking to continue learning. The result will be that things get done faster and more effectively. We will save time and money. We will enjoy what we do and our customers will give us great feedback.

Brilliance

Brilliance - the NEC Group’s recognition scheme - was created to celebrate and reward the people that work in our business and live our values. Since it started in 2011 we’ve had over 23,500 people recognised.

How does it work?

Every day someone at the NEC Group works a little bit harder to deliver extraordinary service. It might be by helping out a colleague, accepting a challenge with spirited enthusiasm, or by setting the bar a little higher for a project and reaching it.

When we see our values being lived and we think a colleague deserves to be recognised, we can do it through our Brilliance programme.

• Thank you: express your appreciation for a job well done with a no-cost thank-you - it’s fast, easy and rewarding  

• Recognise: all colleagues are eligible to nominate and receive all levels of recognition – bronze, silver, gold and platinum

• Milestones: we want to recognise the contribution that colleagues make to our business not just on a day to day basis, but also year to year. We are hugely thankful for the on-going loyalty and commitment demonstrated by our employees and we aim to celebrate these milestone anniversaries

• Annual Awards: every year a few outstanding individuals and teams will be considered for one of our Brilliance Annual Awards. The winners will be those who lead by example and who live our values every day. Nominations can come from any colleague and will be reviewed by a committee and approved by the Executive Board. The Brilliance Annual Awards take place in December as part of an end-of-year celebration and staff party.

CAREER OPPORTUNITIES AT THE NEC GROUP

Talented individuals who live our values can go as far and as fast as their ambition and ability take them at the NEC Group – view our latest NEC Group, Service Partner vacancies and opportunities here.

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Employee Commitments

Talented individuals who live our values can go as far and as fast as their ambition and ability take them at the NEC Group – view our latest NEC Group, Service Partner vacancies and opportunities here.

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Teams

We have passionate, expert teams who bring live to life.

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APPRENTICESHIPS

We have a growing apprenticeship scheme, benefiting local young people.

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