Becky Humphries
29 April 2016 21:56

THE TICKET FACTORY WINS MAJOR TECHNOLOGY AWARD

THE TICKET FACTORY WINS MAJOR TECHNOLOGY AWARD

The Ticket Factory’s work on its technological innovations in system integrations stood head and shoulders above other short-listed finalists from North America and Europe, as well as a host of tech start-ups. This included Montreal Canadians (Canada), SSE Arena (Belfast), Malmo Opera (Sweden), Ticketscript and WinterFest 2016 (USA).

The Ticketing Technology Awards were launched in order to recognise leadership, innovation and achievement in the application of technology in ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.

Commenting on why The Ticket Factory shone above and beyond as winners of the ‘Smart & Connected Award’, The Judging Panel said: “As one of the UK’s leading ticket agencies. The Ticket Factory has had to move with the times. But in 2015 it released its 2.0 edition with more features and improvements than it had released in the previous seven years. Making the cultural switch from a traditional agent to an agile development house has put them alongside the new software and social entrants whilst retaining their reputation for service and operational delivery.”

Ian Nuttall, founder of Ticketing Technology Awards added: “Winners included our industry leaders, achievers and stand out organisations, who should all be very proud of their achievements. Driven by consumer demands for greater transparency and more convenience, entertainment ticketing is undergoing fundamental changes – with technology proving a critical factor in meeting these customer expectations.”

Hundreds of nominations were whittled down to create the shortlists. The winner of each category was decided either by on-line voting by the global ticketing industry or by the independent Ticketing Technology Awards judging panel that compromised of key industry figures that included of Jonathan Brown, Chief Executive of STAR (Society of Ticket Agents and Retailers).

Stuart Cain, Managing Director of The Ticket Factory, who picked up the award in Dublin said: “This award was voted for online by fellow ticketers, not a few judges over a beer so it’s great to get this industry-wide recognition from a global audience. It’s been tough, but we’ve turned the business on its head and now work in a way that’s got more to do with an e-commerce retailer than an old-fashioned fulfilment business. Our mission is simple: make ticketing fast, simple and fun, and to do that we’ve got to continually invent and re-invent the way we think to keep and never lose sight of what the ticket buyer wants. Our practices to achieve our objectives, of keeping the customers’ needs at the heart of our ticketing.”

Stuart added: “I am extremely proud. It is a company-wide effort and great work comes as a result of great collaboration. The team deserve praise for the work they’ve done and the way that it’s been noticed by the market. The key thing for me however, is that we have shown that small teams, with a real passion can still give some of the global players with big budgets and vast resources a headache. Our plan is to turn that in to a migraine in years to come.”

For further information on the Ticketing Technology Awards click here http://www.ticketingtechnologyforum.com/2299-2/The Ticket Factory’s work on its technological innovations in system integrations stood head and shoulders above other short-listed finalists from North America and Europe, as well as a host of tech start-ups. This included Montreal Canadians (Canada), SSE Arena (Belfast), Malmo Opera (Sweden), Ticketscript and WinterFest 2016 (USA).

The Ticketing Technology Awards were launched in order to recognise leadership, innovation and achievement in the application of technology in ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.

Commenting on why The Ticket Factory shone above and beyond as winners of the ‘Smart & Connected Award’, The Judging Panel said: “As one of the UK’s leading ticket agencies. The Ticket Factory has had to move with the times. But in 2015 it released its 2.0 edition with more features and improvements than it had released in the previous seven years. Making the cultural switch from a traditional agent to an agile development house has put them alongside the new software and social entrants whilst retaining their reputation for service and operational delivery.”

Ian Nuttall, founder of Ticketing Technology Awards added: “Winners included our industry leaders, achievers and stand out organisations, who should all be very proud of their achievements. Driven by consumer demands for greater transparency and more convenience, entertainment ticketing is undergoing fundamental changes – with technology proving a critical factor in meeting these customer expectations.”

Hundreds of nominations were whittled down to create the shortlists. The winner of each category was decided either by on-line voting by the global ticketing industry or by the independent Ticketing Technology Awards judging panel that compromised of key industry figures that included of Jonathan Brown, Chief Executive of STAR (Society of Ticket Agents and Retailers).

Stuart Cain, Managing Director of The Ticket Factory, who picked up the award in Dublin said: “This award was voted for online by fellow ticketers, not a few judges over a beer so it’s great to get this industry-wide recognition from a global audience. It’s been tough, but we’ve turned the business on its head and now work in a way that’s got more to do with an e-commerce retailer than an old-fashioned fulfilment business. Our mission is simple: make ticketing fast, simple and fun, and to do that we’ve got to continually invent and re-invent the way we think to keep and never lose sight of what the ticket buyer wants. Our practices to achieve our objectives, of keeping the customers’ needs at the heart of our ticketing.”

Stuart added: “I am extremely proud. It is a company-wide effort and great work comes as a result of great collaboration. The team deserve praise for the work they’ve done and the way that it’s been noticed by the market. The key thing for me however, is that we have shown that small teams, with a real passion can still give some of the global players with big budgets and vast resources a headache. Our plan is to turn that in to a migraine in years to come.”

More information on the Ticketing Technology Awards