Q. We are not sure how many floor fixings we require, is this a problem?
A. We usually require details approximately 4 weeks prior to the build up of the show and usually for any orders after that date a 20% surcharge is imposed and for any 'on-site' orders a 40% surcharge is applied. The number of floor bolts you require depends on the nature of the structure you are building. Your Structural or Technical Engineer will advise on the number of bolts required and must then be ordered with the NEC through the Organisers Information & Order Manual.
Q. How much are floor fixings?
A. Tariffs are as follows and the price includes supply and fix. (Prices are subject to review.) Size 8mm diameter - 14mm diameter £16.92 per unit Size 16mm diameter - 25mm diameter £23.62 per unit.
Q. Can you provide rigging services?
A. The suspension of high level high intensity lighting fittings is permissible in some situations, subject to the approval of the exhibition organiser and the NEC. Rigging of stand fitting etc. is prohibited.
Q. Can we run our cables in your ducts?
A. Basically the answer is 'No'. This is because the ducts are already fully utilised in providing electric, water, gas and compressed air. However, there is an exception where we will allow data cables to be installed by an official contractor but this must be put onto a Pre-Payment Order form which can be found in the Organisers Information and Order Manual.
Q. How much does the electric supply cost?
A. The answer to this question can be found in your Information & Order (I & O) manual that will be supplied by the organiser for the show. Please contact the organiser if you do not have an I & O manual.
Q. Can we park around the halls?
A. Parking within the controlled inner area is restricted dependant on site activity and priority is given to visitors with disabilities and organisers of Exhibitions. Details can be provided by NEC Traffic department.
Q. Are specific car parks allocated to a particular exhibition?
A. Car parks are allocated with consideration given to site activity and usage. It is not possible to offer dedicated show car parking except in exceptional circumstances.
Q. How wide/high are the doors in the Exhibition Halls?
A. The short answer to this question is that if the object can go under a motorway bridge then it can get into the hall. The doors are 5 metres high and 7.5 metres wide nominal.
Q. How high is the hall?
A. This varies from hall to hall and full details about each hall can be found in the section labelled 'Technical Hall Details'.
Q. Can we have the same Event Planning Manager that we had last year?
A. As a general rule we try to allocate the same Planner to the same exhibition each time it is on site. Please contact the Operations & Planning department for confirmation.
Q. Can we bring in our own catering?
A. The NEC is very proud of its reputation and we want to take every precaution to protect it. Before any discussions can take place about any other catering being offered we need to fully understand what is being proposed and can be assured that all legislative precautions have been put in place. Please put your request in writing to the Director of Catering.
Q. Can we buy a car park so we can advertise free car parking for our visitors?
A. Please contact NEC Group Exhibition Sales for exhibition package details.
Q. What can we do in the Atrium/Piazza during the open period of our show and after the open times?
A. Public circulation areas are required to be kept clear at all times. Please contact the Operations & Planning department for further details.
Q. Do we have to use NEC Security outside the package?
A. No you can arrange your own security if you wish but our Security Officers do have the experience of the building.
Q. Are the NEC Group tied to any contractors?
A. No.
Q. What time can we have access to the halls/organiser's offices and what do we get in the organiser's offices?
A. Access to the permanent show offices depends on availability. The offices are fully carpeted with permanent noticeboards and integral kitchen and toilet facilities. Full details can be obtained from the Operations and Planning department. Access to the hall can be from 0001hrs on the first day of tenancy. However, if there is a show utilising the hall the day prior, access is restricted to 0800hrs to enable essential services/facilities to be installed by The NEC Group.
Q. How long does it take to get into the Centre of Birmingham from the NEC?
A. Birmingham City Centre is just a short train journey away from the NEC. Once inside the NEC Piazza you will see signs directing you to the bridgelink which is then just a short walk to Birmingham International Rail Station. The train journey takes approximately 15 - 25 minutes, depending on which service is taken. You can also take a Bus into the City Centre which can be caught outside the Train Station. This journey will take approximately 30 - 40 minutes.
Q. Can I get Internet and phones at the NEC?
A. Yes. The NEC Group has it own in-house department, Event IT , and they can provide you with an extensive range of services.
Q. I want a really fast Internet connection. Can you do this?
A. Yes. The Event IT infrastructure can provide a wide range of network services, including very fast Internet Connections. The fastest we have delivered to one stand to date is 5Mbps. We can deliver much faster if required. Please contact our sales and technical team for more information.
Q. I have more that one stand at the show. Can I link them together?
A. Yes. Using our infrastructure we can create various forms of data networking services including Virtual Private Network (VPN), Wide Area Network (WAN) as well as a Virtual Local Area Network (VLAN) which will allow multiple stands or locations on site at The NEC to be connected together.
Q. I would like to have a wireless service. Can you provide this?
A. Yes we can. Although we do not have a fully installed wireless network across the entire site, we can install the wireless service in the location you require it. For further information please contact our sales & technical team. | 
