NEC Group Arenas
The Genting Arena has 11 public, stand-alone, unisex accessible toilets for disabled visitors, all of which are controlled by the use of a RADAR key. There are also larger accessible toilets within all of the single sex toilets that can be used without a key.
In addition to the accessible toilet provision, the Genting Arena can also boast a Changing Places toilet facility which can be found at the rear of Block 12. This facility meets the needs of people with multiple and complex disabilities who have one or more carers with, and assisting, them, by providing extra features and more space.
Arena Birmingham has five public, stand-alone, unisex RADAR key operated toilets. As with the Genting Arena there are also larger accessible toilets within the public toilets that can be used without a key.
Wheelchairs are available for hire free of charge in both Arenas (subject to availability).
There is wheelchair access to all floors and dedicated wheelchair accessible seating areas are located within each Arena Bowl.
Wheelchair positions and ambulant seating can be booked for both Arenas via the dedicated telephone ticket line (via The Ticket Factory): 0800 640 5001.
Alternatively, disabled customers can also now book their tickets online for events at the NEC Group Arenas – a booking option not previously available. For more information, see The Ticket Factory below.
Both NEC Group Arenas boast lower accessible counters at Box Offices, merchandise and catering outlets and there are hearing assistance systems in both Arenas which provide hard of hearing customers with an enriched sound quality, allowing them to fully enjoy their event.
Assistance dogs are welcome in both Arenas, however, it’s not recommended that they’re brought to loud events.
The Arenas teams are happy to arrange familiarisation visits to either Arena in advance of an event.